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| Hear from our Patients |
OTN Specialty Services prides itself in being the industry leader in patient satisfaction. Our ability to excel in this area is directly related to our patient satisfaction surveys. By closely evaluating comments and suggestions on our surveys, we gain a better understanding of our patient’s needs, allowing us to take action promptly and effectively. OTN Specialty Services surveys every new patient. We have an overall rating of 97% patient satisfaction. Below are some of the comments from recent surveys. The names have been removed to ensure confidentiality.
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| I am a 63-year-old male with numerous medical conditions. Throughout my life I have helped many persons, some for years on-end, that were not as fortunate as I, all are now deceased. Consequently I have had many experienced many medical and drug companies, sad to say more than 90% of these were very bad and had left me with a very cynical opinion of both. Thanks to your caring and efficient attitude you are like the eye of a hurricane. Both are bright and beautiful however you know another side of the storm is coming before it is all over. Thanks for the sunshine. |
| I really appreciated the personal service I received when speaking with customer service representatives. They were personable and knowledgeable. You have top-notch CSR's working for you! |
| I really appreciated the time sensitive medications being delivered right away, even early and the way it was packaged. I will come back for my next order. |
| I value the pharmacist's ability to be able to answer my questions when they arise, and to be on staff whenever I need to call. |
| I valued most the efficiency and knowledge of the people I dealt with - this was important because I had to make sure I got my medicine in a timely manner & this was at times a challenge because my insurance company would not approve a refill until close to when I needed the meds! |
| I was going through an emotional time and the politeness, can-do attitude that your company provided was greatly appreciated. Thank you! |
| I was very much impressed overall by all Staff - whether I had an insurance question, billing question or needed assistance with administration of the medications everyone was very professional, thorough and always very friendly. These are qualities many companies lack with their employees - but not OTN! |
| OTN's knowledge and efficiency have been outstanding to date. Phone calls handled quickly and effectively, website re-orders delivered correctly and on time all the time. Fantastic! |
| The price was great compared to other pharmacies and the medication was delivered on time which was extremely critical. Very, very pleased. Thank you! Would definitely order medications thru your pharmacy again. |
| The reminder of a phone call that medication needs to be renewed. This way I never run out and keep on the drug schedule. |
| The representative that helped me was patient, friendly and knowledgeable. I received my medications promptly and appreciated the instructional DVD |
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